AI receptionist

A missed call, answered by text.

When a call cannot be picked up, the caller gets a text straight away. The chat carries on by text, and ends in a booking or a message to you.

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A missed call, picked up by textExample
Samonline
  1. SamMissed call at quarter to seven
  2. Your assistantSorry we missed you. How can we help?
  3. My boiler has stopped working
  4. Thanks. Can we come Thursday at 9?
  5. Yes please
  6. Booked. You will get a text to confirm.

The problem

You were busy. They rang someone else.

  1. 01

    Your phone rings while your hands are full, and you cannot pick up.

  2. 02

    The caller does not leave a message. They ring the next name on the list.

  3. 03

    You see the missed call later and wonder what the job was.

  4. 04

    Some of those calls were real work, and you never find out which.

What usually happens

  • A missed call sits on your phone until you have a spare minute.
  • You ring back, and they have already booked somebody else.
  • Voicemail is there, but many people hang up before the beep.
  • Nobody knows how many calls went unanswered, so nobody counts them.

How we do it

  • When a call cannot be answered, the caller gets a text straight away.
  • The chat carries on by text, so they can say what they need.
  • It ends in a booking in your diary, or a message to you with the details.
  • You see what was asked, and you decide what happens next.

How it works

The plan

  1. 01Tell us when you miss calls

    Which number people ring, and what a good reply says about your business.

  2. 02We set it up and test it

    You ring your own number, miss the call, and watch the text arrive.

  3. 03Missed calls turn into chats

    The text goes out, the chat carries on, and you get a booking or a message.

Always watching

It checks itself

Every missed call is looked at again to see where it ended up, so a chat that stopped halfway does not just vanish.

WatchingExample
  1. Missed calls that never got a text backChecked
  2. Chats that stopped before a booking or a message to youChecked
  3. Messages to you that were not seenChecked

What you get

What's included

  • A text sent to the caller straight away when a call cannot be answered
  • A chat by text that asks what they need
  • A booking made in your diary when the customer is ready
  • A message to you with the details when it needs you
  • Replies in your own words, so it sounds like your business
  • A list of missed calls and where each one ended up
For your IT teamThe technical side, for whoever looks after your systems.
  • The text is triggered by a call that goes unanswered on the number you choose.
  • Bookings are written to your diary by the assistant's own defined tool, never freehand.
  • Every chat is logged with the missed call it came from, and kept for a period you set.
  • It hands over to you by message, with the whole chat attached, when it cannot finish the job.
  • It says it is an assistant, and the caller can ask for a person at any point.

Questions.

What is missed-call text back?

When you miss a call, the caller gets a text straight away. The chat carries on by text.

What happens once the chat starts?

It asks what they need. It ends in a booking in your diary, or a message to you with the details.

Does it replace answering the phone?

No. It picks up the calls you could not answer. Your AI receptionist can also answer the call itself.

Will the caller know it is not a person?

Yes. It says it is an assistant, and they can ask for a person.

What does it cost?

It is priced to fit, with a clear price before anything is built.

Goes well with

Keep going

Tell us which number people ring, and we will show you a missed call turning into a chat.

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