Admin and invoices

Late payers, already chased.

A reminder goes out the moment an invoice is overdue, worded politely, and it stops the moment they pay.

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A late invoice, chased on its ownExample
Hartley Electricalonline
  1. Invoice 14 days overdue
  2. A polite reminder, sent
  3. Paid within the hour
  4. Chase stopped, automatically

The problem

The invoice nobody's chased yet.

  1. 01

    An invoice goes quiet, and chasing it feels a bit awkward, so it waits another week.

  2. 02

    You find out how much is owed in one go, at the end of the month.

  3. 03

    The same customer pays late every single time, and nobody's ever actually said anything about it.

  4. 04

    Chasing a good customer the wrong way can cost you more than the invoice is worth.

What usually happens

  • Somebody has to remember to check what's overdue and chase it themselves, in between everything else.
  • The wording changes depending on who sends it, and how they happen to be feeling that day.
  • A payment can land and the chase carries on regardless, because nobody's told it to stop.
  • The most overdue accounts are often exactly the ones nobody's got round to yet.

How we do it

  • A reminder goes out the moment an invoice passes its due date, worded politely, every single time.
  • It follows a set schedule you've agreed, so nothing waits on someone remembering to send it.
  • The moment an invoice is paid, the chasing stops there and then, without you doing anything.
  • You can see at a glance which customers pay on time and which one needs a nudge.

How it works

The plan

  1. 01Show us

    How you chase a late invoice now, and how far you'd let it go.

  2. 02We set the schedule

    Wording and timing you're happy with, connected to your accounts.

  3. 03It chases, and stops

    Reminders go out on schedule, and stop the moment they're paid.

Always watching

It checks itself

Every chase is checked against the bank before it's sent, so a payment that's landed never gets chased again. It also watches how well each schedule is actually working.

WatchingExample
  1. A payment that's already come in, caught before another reminder goes out to a customerChecked
  2. A customer who's disputed the invoice, held back from the chase entirely until you've lookedChecked
  3. Which customers are consistently the slowest to pay, so you can act on it earlyChecked
  4. A chase with no reply after several reminders, flagged for you to give them a callChecked

What you get

What's included

  • A reminder sent the moment an invoice is overdue
  • A schedule and wording you've agreed, used every time
  • Chasing that stops the second an invoice is paid
  • A held-back chase for anything under dispute
  • A monthly look at who pays late, and how often
  • Works with the accounts system you already use
  • A clear view of what's owed, and by whom
  • A polite tone throughout, never chased twice by mistake
For your IT teamThe technical side, for whoever looks after your systems.
  • Connects to your accounts or invoicing system through its own API, reading due dates and payment status live.
  • Chasing rules, wording and schedule are set per client type and can be changed at any time.
  • The chase checks the bank feed before each reminder is sent, so a paid invoice is never chased twice.
  • Anything flagged as disputed is held out of the schedule until a person clears it.
  • Every reminder sent is logged against the invoice, for a full record of what was said and when.
  • Encrypted in transit and at rest, hosted in UK or EU regions wherever the provider allows.

Questions.

How many reminders does it send?

As many as your schedule sets, worded politely, and it stops the moment the invoice is paid.

Can it chase in our own voice?

Yes. The wording is agreed with you first, and used every time.

What if a customer disputes the invoice?

It's held out of the chase straight away, so nothing further goes out until you've looked at it.

Will it chase a customer who's already paid?

No. It checks the bank before every reminder, so a paid invoice is never chased again.

How much does it cost?

It depends on how many customers are being chased and how it connects to your accounts. After a short call, you get a clear price before anything is built.

Goes well with

Keep going

Tell us how you chase a late invoice now, and we'll show you it happening on a schedule.

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