AI receptionist

Nine at night, answered too.

The same proper reply lands at nine at night as at nine in the morning. Your business never looks closed just because you've gone home.

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Answered, whatever the hourExample

Plumbers ยท Calls answered, by hour

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3
2
3
1
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  1. 9am
  2. 1pm
  3. 6pm
  4. 9pm
  5. 1am
  6. 6am

The problem

Your business doesn't stop being asked at five.

  1. 01

    A pipe bursts at nine at night, and the customer just wants someone coming out.

  2. 02

    A message sent on Sunday afternoon sits there, unanswered, until Monday morning.

  3. 03

    Whoever messages you outside the working day quietly assumes nobody's looking.

  4. 04

    By the time you're back at your desk, the moment to help has often passed.

What usually happens

  • Phones and chat go quiet the moment the working day ends, whatever's actually happening.
  • An answering machine takes a message nobody picks up until morning, if at all.
  • Urgent jobs and casual questions wait in the same queue, with no way to tell them apart.
  • A business ends up choosing between never switching off, or missing what comes in overnight.

How we do it

  • Your assistant answers calls, WhatsApp, text, email and website chat the same way, whatever the hour.
  • It knows your services and your diary, so it can properly help, not just note something down.
  • Anything urgent is passed to you straight away, whatever the time, so it never waits for morning.
  • Everything else is handled or booked there and then, with the details waiting when you start.

How it works

The plan

  1. 01Show us your hours

    When you're open, when you're not, and what actually counts as urgent.

  2. 02We build and test it

    You hear how it handles a nine o'clock message before a real one arrives.

  3. 03It covers the hours you choose

    Day, night, or both, with anything urgent reaching you straight away.

Always watching

It checks itself

Every hour of cover is logged, so the system can spot a gap before it becomes a missed job. A quiet stretch overnight gets looked at, not just assumed to be nothing happening.

WatchingExample
  1. Any hour with no cover at all, flagged rather than left unnoticedChecked
  2. How quickly something marked urgent actually reaches you, whatever the timeChecked
  3. Whether the out-of-hours answer still matches your current prices and servicesChecked

What you get

What's included

  • Cover on calls, WhatsApp, text, email and website chat, outside your working hours
  • The same voice and the same answers as during the day
  • Straight-through handover for anything urgent, whatever the time
  • Bookings sent straight into the calendar you already use
  • A message to you with what happened overnight, waiting when you start
  • Hours you choose, and can change at any time
  • Cover that scales up around a launch, a season or a one-off event
  • A regular look at which hours are actually busy, so cover matches real demand
For your IT teamThe technical side, for whoever looks after your systems.
  • The same assistant runs across all hours, so out-of-hours cover is a setting, not a separate system.
  • Urgent-handover rules are set per hour and per type of message.
  • Answers stay grounded in your own services, approved prices and policies, whatever the hour.
  • Bookings made overnight write straight into the calendar you already use.
  • Every conversation is logged with a summary and the action taken, kept to a retention period you set.
  • Hours of cover can be changed by you at any time, without waiting on us.

Questions.

What happens at three in the morning?

The same as at three in the afternoon. It answers, books and takes messages. Anything urgent comes straight to you.

Will I be woken up for everything?

No. Only what you mark as urgent reaches you straight away. Everything else waits for your morning message.

Can I choose which hours it covers?

Yes. Day, night, weekends, or all of it, and you can change it whenever your hours change.

Does this suit a business with customers abroad?

Yes. It's built the same way for a business in the UK as one working across time zones in the Gulf or the United States.

How much does it cost?

It depends on how many hours of cover you want and how many channels. After a short call, you get a clear price before anything is built.

Goes well with

Keep going

Tell us your hours, day by day if they vary, and we'll show you what happens outside them.

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