Marketing, websites and apps
Every review, answered the same day.
Good and bad, answered the same day they land, in your own words, without you ever drafting a reply late at night after a long day at work.
- A five-star review, arrives
- A reply, drafted in your voice
- A tricky one, flagged for you
- Answered, the same day
The problem
The review that sits there too long.
- 01
A good review goes unanswered for weeks, sitting right next to a bad one that's been there just as long.
- 02
You know a reply actually matters, to the person who wrote it and to whoever reads it next, but it's always, somehow, the last thing left on the list.
- 03
A difficult review turns up on a bad day, and the reply you'd send in the moment isn't the one you'd want people reading.
- 04
New customers read the reviews before they read a single word of anything else you've ever written about the business.
What usually happens
- Reviews get checked whenever someone happens to remember to, rather than as they actually come in.
- A reply, if one comes at all, arrives weeks later, which reads to anyone looking as though nobody's really paying attention to the business.
- Good reviews go unthanked just as often as bad ones go unanswered.
- The hardest review gets left the longest of all, because nobody's quite sure what to say.
How we do it
- Every review is seen the day it lands, whether it's good or bad.
- A reply is drafted in your own words, ready to go for the ones that are straightforward.
- Anything that needs your judgement, a serious complaint, anything to do with a refund, is handed to you straight away.
- Nothing is ever invented. It only ever answers the reviews you actually get, and never writes one itself.
How it works
The plan
- 01Show us your voice
How you'd naturally reply, and what you'd want handled without being asked each time.
- 02We set the rules
What gets answered straight away, and what always, without exception, comes to you first.
- 03It runs
Reviews get answered the same day, and the tricky ones land straight in front of you.
Always watching
It checks itself
It watches how reviews are actually landing over time, week to week, not just how quickly each one gets an answer.
- How long reviews are taking to get a reply, tracked continuouslyChecked
- A run of similar complaints, flagged as a pattern worth a proper lookChecked
- Where reviews are landing, so none of the places you're listed get missedChecked
- The tone of replies, kept consistent with how you'd actually speakChecked
What you get
What's included
- Reviews checked daily across the places you're listed
- Replies drafted in your own words
- Same-day answers, good and bad
- Serious complaints handed to you straight away
- A monthly look at what reviews are actually saying
- Nothing ever invented or posted as if from a customer
- Patterns in complaints flagged before they repeat
- A record kept of every reply sent, and why
For your IT teamThe technical side, for whoever looks after your systems.
- Reviews are pulled from the platforms you're listed on through their own APIs, with replies posted through the access you grant.
- Rules for what gets answered automatically and what escalates to you are set by you and can change any time.
- Every reply is logged, so there's a record of what went out, when, and why.
- Access is granted by role, never a shared login, and can be revoked at any time.
- No review is ever fabricated. The system only ever answers reviews that actually exist.
Questions.
Does it write reviews?
No. It answers the reviews you already get. It never invents one.
What happens with a bad review?
It's answered calmly and promptly, and anything that's a serious complaint is handed straight to you rather than answered on your behalf.
Which platforms do you cover?
Wherever you're actually listed and reviewed, most commonly Google, and we'll cover others where you need it.
Will replies sound like me?
Yes, that's the point. Replies are drafted in your own words, from how you'd naturally answer.
What does it cost?
It depends on how many platforms and how many reviews you're getting. After a short call, you get a clear price before anything is built.
Goes well with
Keep going
- Marketing, websites and apps
Social posts and content, on schedule
A month of posts is written once in your own voice and set to a schedule, so a busy week never turns into a silent feed.
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Showing up on Google and in AI search
The technical basics that help Google find you properly, and help AI answers describe your business the way you'd actually want them to, not however they happen to guess.